Matrix Pole Float Silicones

To be eligible for a full refund or exchange, the product must be returned in unused condition in the original packaging within 30 days of delivery.

Any returns received outside of this time frame (except for faulty or damaged products) will be subject to rejection at our discretion.

To request a return, please contact our customer service team at returns@capitalangling.co.uk.

Our team will aim to get back to you as soon as possible to process the return.

You will be sent a returns form once the request has been reviewed.

Please specify the exact reasons for your return request and provide your order number.

We reserve the right to deduct return shipping costs if a return is deemed to be the buyer's responsibility.

To process a refund or exchange, we must receive the returned item within 30 days of delivery.

PLEASE NOTE: Any products returned without a returns form from our customer service team will not be processed. Any products returned outside of the return period specified above (except for faulty or damaged products) may be rejected or may only qualify for a partial refund. This does not affect your statutory rights. We may instead return your purchase to you. Before sending it, you will be charged the applicable delivery fee for the products and your location.

No refund or exchange will be processed without a valid receipt, delivery note, or proof of purchase.

We aim to process all returns within 3-4 business days of the item being returned to us.

Most products available are guaranteed by manufacturers' warranties for up to 1 year after purchase. Some products have longer warranty periods, and this will be noted in the product description. Manufacturer's warranty does not cover wear and tear. In the event of a product becoming faulty, please contact our customer service team who will liaise with the manufacturer on your behalf. Please note due to manufacturer processing times this can take 6-8 weeks and is out of our control. We will do everything we can to ensure this is dealt with as quickly as possible for you.

When your products arrive, please fully inspect them and try any items on for size. Should you decide not to keep your purchase, you have a statutory duty to ensure care is taken of the goods. Please ensure goods are not damaged, and the packaging is kept intact. Should you decide to return any item, it must arrive in new condition with all packaging undamaged.

PLEASE NOTE: We reserve the right to reject or deduct any amount due by way of compensation for repairs to cover any losses where the correct care has not been taken and returned in an as-new state.